Terms and Conditions of our quotes

Definitions

  • Charge Rate means $50.00 (excluding GST) per 15 minutes or part thereof spent by two (2) Sub-contractors or employees of Moveroo, or as may be stated otherwise in a Quote.
  • Goods means any object, item, or thing that you have requested to be transported.
  • Quote means a written quote provided to you by Moveroo.
  • Services means all services supplied by Moveroo to you pursuant to your request and in connection to the Goods.
  • Sub-contractor means any person or entity that Moveroo appoints to assist in performing the Services, or any part of the Services.
  • Terms means these Moveroo Terms and Conditions.
  • You means the person or other legal entity responsible for acquiring the Services from Moveroo.

Application of These Terms

  • 2.1 These Terms apply to any contract for the carriage of Goods or provision of Services entered into between Moveroo and you after being given a reasonable opportunity to view them on the Moveroo website or as a consequence of accepting a Quote.
  • 2.2 You will be bound by these Terms in their entirety when you agree to appoint Moveroo to provide the Services to you.

Not Common Carriers

  • 3.1 Moveroo is not a common carrier and will not accept any liability as such. We, at our sole discretion, may refuse to quote for the carriage of goods for any person in respect of any class of goods.

Your Obligations and Warranties

Information Provided by You

  • 4.1 You warrant that any information you provide to us in order to provide a Quote to perform the Services or estimate the resources required to fulfil our Services is accurate and not misleading in any way.

Owner of Goods

  • 4.2 You warrant that you are either the owner of the Goods or have been authorized by the owner of the Goods to act as its agent.

Dangerous Goods

  • 4.3 You warrant that the Goods do not include any firearms or goods that are, or may become, dangerous, corrosive, highly combustible, explosive, damaging, or noxious in nature (Dangerous Goods), unless you have first notified us in writing, and we then agree to carry the Goods.
  • 4.4 We may, at our sole discretion, refuse to remove or carry Dangerous Goods.
  • 4.5 In the event we discover any Dangerous Goods after the Goods have been received by us, we reserve the right to take any reasonable action, including destruction or disposal of the Dangerous Goods, without incurring any liability to you.

Fragile and Valuable Goods

  • 4.6 Prior to the removal of any Goods, you must provide us with written notice of any Goods that may be fragile or that comprise jewellery, precious items, works of art, money, collections of items, or precision equipment (Special Items).

Goods Left Behind or Removed in Error

  • 4.7 You will ensure that all Goods to be removed for carriage are uplifted by Moveroo and that none are taken in error.

Presence at Loading and Unloading

  • 4.8 You, or a person representing you, must be present at the times of loading and unloading the Goods.

Method of Carriage

Mode of Carriage

  • 5.1 We will be entitled to carry the Goods via any reasonable route and by any reasonable means.

Use of Sub-contractors

  • 5.2 We may use sub-contractors to undertake the whole, or any part of, the Services.
  • 5.3 Any provisions in these Terms that limit our liability also apply to Sub-contractors and our employees, as well as to the employees of the Sub-contractors.

Delivery

  • 6.1 We will not be bound to deliver the Goods to any person other than you or any other person you authorize in writing to receive the Goods.
  • 6.2 If we are unable to deliver the Goods due to the absence of an authorized person, lack of access, or any other reason beyond our control, we may unload the Goods into a warehouse and charge you additional storage and re-delivery fees.
  • 6.3 We will not be liable for any delays caused by reasons outside our control, including industrial disputes, weather, traffic, or road conditions.
  • 6.4 Delivery out of our storage facility requires one week's notice.

Charges

  • 7.1 You agree to be charged for our performance of the Services in accordance with any Quote we provide and you accept.
  • 7.2 If the information you provide is incorrect or varies after the Quote is issued, Moveroo may adjust the charges accordingly.
  • 7.3 Storage charges are calculated weekly and payable monthly in advance.

Payment

  • 8.1 Moveroo will provide you with an invoice at the time of loading, and payment is required at that time.
  • 8.2 Any additional charges will be invoiced at the time of unloading.

Lien on Goods

  • 9.1 All Goods shall be subject to a lien for any unpaid charges owed by you to Moveroo.

Loss or Damage

Private Removals

  • 10.1 These terms are subject to the guarantees set out in the Australian Consumer Law, except where Services are required for a business.

Commercial Removals

  • 11.2 We will only be liable for loss or damage resulting from our negligence, with liability limited to $100 per item or $1,000 for all Goods.

Insurance

  • 12.1 Moveroo is not obligated to insure Goods against loss, damage, or destruction.
  • 12.2 It is your responsibility to arrange adequate insurance.

Privacy

  • 13.1 Personal information collected will be handled in accordance with our Privacy Policy.

GST

  • 14.1 All amounts payable under these Terms are exclusive of GST.

General Terms

  • 15.1 Any invalid provisions will be read down or severed, without affecting the validity of the remaining Terms.

Governing Law

  • 18.1 These Terms are governed by the laws of Queensland.