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Australia move network Moveroo

Cancellation Request

Cancel or update a move booking with a clearer support path

If your plans have changed, use this page to submit a cancellation request, review the main refund rules and contact the Moveroo team for direct help.

Last updated 14 May 2026

Cancellation request form 24-hour review target Deposit and refund rules Direct phone and email support

Submit request

Cancellation request form

Please share the booking details below. Fields marked with * are required.

If you have it, include the reference from your booking confirmation email.

If the matter is urgent, call the team instead of waiting for the form response.

Policy

Cancellation and refund guide

48-hour cooling-off period

Customers are entitled to a 48-hour cooling-off period from the time their payment is made. During this period, a deposit may be refunded if the customer chooses to cancel their move. After this 48-hour cooling-off period, the deposit is non-refundable if the customer cancels for reasons unrelated to any action, fault or failure by Moveroo.

What happens next

  • We review the request and confirm the booking details.
  • We contact you by email with the outcome.
  • Any approved refund is processed after confirmation.

Deposits

After the 48-hour cooling-off period has passed, deposits are non-refundable where the customer cancels the move for reasons unrelated to any action, fault or failure by Moveroo.

If collection cannot go ahead

If a collection cannot proceed as scheduled because Moveroo or one of its service providers is unavailable on the requested date, the customer will be offered either a full refund or the next available collection date.

Postponing your move

If you need to postpone your move, you will not be charged a cancellation fee for the original move date, provided the move is less than 7 days away. Please note that the original price cannot always be held for the new date. Any price change is reviewed on a case-by-case basis.