Cancellation support
Review the main cancellation and refund rules below. When you are ready, send the booking and refund details through Moveroo's secure form so the team can review the request.
Last updated 24 July 2026
Policy
Customers are entitled to a 48-hour cooling-off period from the time their payment is made. During this period, a deposit may be refunded if the customer chooses to cancel their move. After this period, the deposit is non-refundable if the customer cancels for reasons unrelated to any action, fault or failure by Moveroo.
The team reviews the request, confirms the booking details and advises the outcome. Any approved refund is processed after confirmation.
After the 48-hour cooling-off period, deposits are non-refundable where the customer cancels for reasons unrelated to any action, fault or failure by Moveroo.
If collection cannot proceed as scheduled because Moveroo or one of its service providers is unavailable on the requested date, the customer will be offered either a full refund or the next available collection date.
If you postpone a move that is less than seven days away, you will not be charged a cancellation fee for the original date. The original price cannot always be held for the new date, and any change is reviewed case by case.