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Australia move network Moveroo

Cancellation Request

Cancel or update a move booking with a clearer support path

If your plans have changed, use this page to submit a cancellation request, review the main refund rules and contact the Moveroo team for direct help.

Last updated 23 March 2026

Cancellation request form 24-hour review target Deposit and refund rules Direct phone and email support

Submit request

Cancellation request form

Please share the booking details below. Fields marked with * are required.

If you have it, include the reference from your booking confirmation email.

If the matter is urgent, call the team instead of waiting for the form response.

Policy

Cancellation and refund guide

Before we review your request

Please review the timing of your cancellation carefully. Fees or deposit adjustments may apply depending on how close the request is to your scheduled move.

What happens next

  • We review the request and confirm the booking details.
  • We contact you by email or phone with the outcome.
  • Any approved refund is processed after confirmation.

Deposits

Deposits are reviewed according to the timing of the request, operational costs already incurred and the booking conditions that applied when the move was confirmed.

Still have questions?

Use the contact page or call +61 7 2143 2557 for direct assistance.