How Moveroo collects, uses and protects personal information

We may request personal details such as your name, email address, phone number, postal address and booking-related information when you submit an enquiry, request a quote, make a booking or contact our team.

We may also collect logistics details such as pickup and delivery locations, vehicle details, access notes, inventory information and scheduling preferences where those details are needed to provide our services.

From time to time we may invite you to complete surveys or provide feedback to help improve our services. Participation is optional.

Moveroo uses cookies and similar tools to remember preferences, improve site performance and understand how visitors use the website.

Cookies do not automatically identify you personally, but they may improve your browsing experience and make return visits more convenient. You can disable cookies in your browser settings, although some features may not work as intended.

We may use personal information to:

• Support quote, booking and customer service processes.
• Coordinate logistics, scheduling and service delivery.
• Send service updates or marketing you have opted in to receive.
• Meet legal, compliance or regulatory obligations.

Sharing personal information with us is voluntary, but if you choose not to provide requested details we may be unable to deliver the full benefits of our services or offers.

We do not sell your personal information.

We take reasonable steps to keep personal information accurate, current and secure. While no internet transmission can be guaranteed as completely risk-free, we use reasonable safeguards to protect the systems that store your data.

When personal information is no longer required, we securely destroy or de-identify it unless we are required by law to keep it for a longer period.

You may request access to personal information we hold about you by emailing removals@moveroo.com.au.

If any information we hold is inaccurate, incomplete or out of date, we will take reasonable steps to correct it once notified.

If you no longer wish to receive marketing communications, you can unsubscribe using the link in the email or contact us directly at the address above.

We may update this policy from time to time to reflect operational, legal or regulatory changes. Where practical, significant changes will be communicated through appropriate channels and the revision date on this page will be updated.

Questions about this policy can be directed to removals@moveroo.com.au.

To learn more about privacy rights in Australia, visit the Office of the Australian Information Commissioner.