Terms and conditions for booking transport services with Moveroo

These terms apply to any agreement between you and Moveroo for the carriage, storage, handling or coordination of goods after you have had a reasonable opportunity to review them.

You are bound by these terms when you accept a quote, pay a deposit, confirm a booking or otherwise instruct us to begin providing the services.

You warrant that all information provided to obtain a quote or booking is accurate, complete and not misleading, including collection and delivery addresses, vehicle condition, dimensions, quantities, access limitations, timing constraints and any required permits.

You warrant that you own the goods or are authorised by the owner to arrange the services on their behalf.

You must disclose in writing any dangerous, corrosive, combustible, explosive, illegal, biosecurity-sensitive or otherwise hazardous goods before collection. We may refuse such goods, and if undisclosed dangerous goods are discovered after collection we may take reasonable protective action, including disposal, without liability to you.

You must notify us before collection if the booking includes special items, fragile items, non-drivable vehicles, modified vehicles, valuables, collections, artworks, precision equipment or goods requiring unusual handling.

You must ensure the correct goods are available for collection and that goods not intended for transport are clearly separated. You, or your authorised representative, must be present at loading and unloading unless we agree otherwise in writing.

We may determine the route, timing, loading sequence, depot handling, transport mode, vehicle type and reasonable delivery method used to perform the services.

We may engage subcontractors to carry out all or part of the services. Any limitation, exclusion or protection in these terms that applies to Moveroo also applies to our subcontractors, employees, agents and depot operators.

We will deliver goods only to you or to a person you authorise in writing to receive them.

If delivery cannot proceed because no authorised person is available, access is unavailable, the receiving premises are unsafe, or another circumstance outside our control prevents completion, we may place the goods into storage and charge additional storage, handling and re-delivery fees.

We are not liable for delays caused by matters outside our control, including weather, road incidents, industrial action, depot congestion, authority directions, access restrictions or force majeure events.

Where goods are held in storage, at least seven days' notice may be required before release or re-delivery, depending on the storage arrangement and location.

Charges are based on the accepted quote and on the booking information supplied by you. If your information is incomplete, inaccurate or later changes, we may revise pricing to reflect the actual goods, access requirements, route, labour, equipment, permits or time required.

Unless your quote states otherwise, pricing assumes we can safely and lawfully access both collection and delivery using the vehicle type nominated in the quote. Additional shuttle vehicles, depot handling, labour, waiting time or access solutions may result in additional charges.

Storage charges are generally calculated weekly and may be payable in advance depending on the storage service used.

If loading or unloading is delayed by more than 30 minutes due to factors outside our control, including customer delay or site access issues, we may charge additional time at the applicable charge rate.

Deposit and refund treatment is governed by our cancellation policy. In addition, where a cancellation occurs close to collection or after operational resources have been committed, we may recover reasonable administration, allocation, travel and lost-time costs up to the value of the accepted quote.

You must reimburse us for customs, quarantine, import, export, biosecurity, permit or similar third-party charges incurred in connection with the services unless your quote explicitly states otherwise.

We may require payment of deposits, progress payments, balance invoices or additional charges at the times stated in your quote, booking confirmation or invoice.

Additional charges arising during or after the services, including access issues, storage fees, waiting time, re-delivery or scope changes, are payable when invoiced.

We may assign or appoint a third party to collect debts, payments or overdue amounts arising under these terms.

We hold a general lien over goods in our possession for any amount owed to Moveroo under these terms or any prior agreement with you.

If an amount remains unpaid for 28 days or more, we may give written notice of our intention to sell some or all of the goods. If payment is not made within the notice period, we may sell the goods by auction or private sale and apply the proceeds toward sale costs, storage charges, outstanding invoices and other amounts lawfully due to us, with any remaining balance returned to you.

Moveroo does not automatically insure your goods against loss, theft, delay or damage unless your quote or booking confirmation states that specific cover has been arranged.

Any transit cover available through carriers or contractors may be limited in scope and should not be assumed to provide comprehensive protection. It is your responsibility to arrange appropriate insurance for the goods and for any consequential losses you wish to cover.

We recommend that you review your insurance position before collection, especially for high-value, fragile, non-standard or irreplaceable goods.

If any provision of these terms is invalid or unenforceable, that provision will be read down or severed to the extent necessary without affecting the remainder of the terms.

Any special terms in your quote, booking confirmation or service schedule apply together with these terms. If there is an inconsistency, the written service-specific document prevails to the extent of the inconsistency.

These terms may only be varied by a written document or written approval issued by Moveroo.

A failure by either party to enforce a right or requirement under these terms is not a waiver of that right unless the waiver is given in writing.