Terms and Conditions for Moveroo.com.au
Definitions
•Charge Rate: $55.00 (excluding GST) per 15 minutes or part thereof spent by two (2) subcontractors or employees of Moveroo, or as otherwise stated in a Quote.
•Goods: Any object, item, or thing that you have requested to be transported.
•Quote: A written quote provided to you by Moveroo.
•Services: All services Moveroo supplies to you according to your request and in connection with the Goods.
•Subcontractor: Any person or entity that Moveroo appoints to assist in performing the Services, or any part of the Services.
•Terms: These Moveroo Terms and Conditions.
•You: The person or legal entity responsible for acquiring the Services from Moveroo.
1. Application of These Terms
a. Acceptance of Terms
•These Terms apply to any contract for the carriage of Goods or provision of the Services entered into between Moveroo and you, after being given a reasonable opportunity to view them on the Moveroo website or as a consequence of accepting a Quote.
•You are bound by these Terms in their entirety upon appointing Moveroo to provide the Services.
2. Not Common Carriers
a. Limitation of Liability
•Moveroo is not a common carrier and does not accept liability as such.
•At its sole discretion, Moveroo may refuse to quote for the carriage of Goods for any person or in respect of any class of Goods.
3. Your Obligations and Warranties
a. Information Provided by You
•You warrant that all information provided to obtain a Quote or estimate the resources required for the Services is accurate and not misleading.
b. Ownership of Goods
•You warrant that you are the owner of the Goods or authorized to act on behalf of the owner.
c. Dangerous Goods
•You warrant that the Goods do not include Dangerous Goods (e.g., firearms, corrosive or explosive items), unless notified in writing and accepted by Moveroo.
•Moveroo reserves the right to refuse, destroy, or dispose of any discovered Dangerous Goods without liability.
d. Fragile and Valuable Goods
•You must notify Moveroo in writing if Goods are fragile or valuable, including jewelry, money, or precision equipment.
e. Goods Left Behind or Removed in Error
•You must ensure that all Goods intended for carriage are uplifted and none are left behind or taken in error.
f. Presence at Loading and Unloading
•You, or a representative, must be present during the loading and unloading of Goods.
4. Method of Carriage
a. Mode of Carriage
•Moveroo is entitled to carry Goods via any reasonable route and by any reasonable means.
b. Use of Subcontractors
•Moveroo may engage subcontractors to undertake part or all of the Services.
c. Liability of Subcontractors and Employees
•Any limitation of liability in these Terms also applies to subcontractors and employees of both Moveroo and the subcontractors.
5. Delivery
a. Authorized Delivery
•Goods will only be delivered to you or a person you have authorized in writing.
b. Inability to Deliver
•If delivery cannot be completed (e.g., no authorized recipient is present), Moveroo may store the Goods and charge additional fees for storage and re-delivery.
c. Delays
•Moveroo is not liable for delays caused by factors outside its control, including weather, traffic, or road conditions.
d. Notice for Delivery from Storage
•A week’s notice is required for delivery out of storage.
6. Charges
a. Agreed Charges
•Charges will be based on the Quote provided by Moveroo and accepted by you.
b. Variation of Services
•If information provided by you is incorrect or varies, Moveroo may adjust the charges accordingly.
c. Storage Charges
•Storage is charged weekly and payable monthly in advance.
d. Delay Charges
•If loading or unloading is delayed by more than 30 minutes beyond the scheduled time due to factors outside Moveroo’s control, additional charges apply.
7. Cancellation of Services
•You have a 2-day “cooling-off” period after paying the deposit, during which you may cancel and receive a full refund.
•After this period, deposits are non-refundable but may be credited toward another service within 12 months of the original booking date.
•If Moveroo cannot provide the service on the agreed date, an alternate date will be offered or a full refund provided.
8. Rescheduling of Service
•Within 7 days of the move date: A 50% admin fee (of the deposit) applies.
•More than 7 days’ notice: The deposit transfers in full to the new date.
9. Additional Costs
a. Customs and Quarantine Fees
•You agree to reimburse Moveroo for any customs, quarantine, or related fees incurred during the Services.
10. Payment
a. Payment at Loading
•Payment is required at the time of loading, using an acceptable method (e.g., cash, credit card).
b. Additional Charges
•Any additional charges incurred will be invoiced at the time of unloading.
c. Assignment of Rights
•Moveroo may assign rights to third parties to collect payments owed.
11. Lien on Goods
a. General Lien
•Goods are subject to a lien for any unpaid amounts owed by you to Moveroo.
b. Retention of Title
•Title to the Goods remains with Moveroo until payment is made in full.
c. Sale of Goods
•If payment remains overdue after 28 days, Moveroo may sell the Goods after giving 7 days’ written notice.
12. Loss or Damage
a. Australian Consumer Law
•Guarantees under the Australian Consumer Law apply unless the Services are for business purposes.
b. Exclusions
•Moveroo is not liable for loss or damage caused by factors beyond its control or inadequate packaging by you.
c. Inherent Risk
•Moveroo is not liable for damage to fragile or high-risk items unless due to negligence.
13. Insurance
a. No Obligation to Insure
•Moveroo has no obligation to insure the Goods.
b. Customer Responsibility
•You must arrange suitable insurance for your Goods.
14. Privacy
•Personal information is handled in accordance with Moveroo’s Privacy Policy.
15. General Terms
a. Governing Law
•These Terms are governed by Queensland law.
b. Disputes
•Any disputes will be referred to mediation through the Queensland Law Society.